I’ve been thinking about what our customers buy from us when they do business with our company. Most of the time we think that what our customers want is a product or service that we provide. If that’s what you think, I would say that you’re partially correct. You see I think that our customers really want a lot more from us than just the product or service we’re selling. I think they want some magic. That magic is the transformation they get … [Read more...]
Purpose, Actions & Results
Too often I see people like us confuse purpose, actions and results. The problem with this is actions are not results and purpose is not results. Results are always a result of the actions we take. And, results are never the purpose for what we do something. I’m going to bet the statements I just made are confusing. They were to me when I started thinking about them. The purpose of today’s video is to examine purpose, actions and results and … [Read more...]
Why You Need A Reverse Mentor
Chip Conley is the founder of Joie De Vivre Hospitality. He recently wrote a book called Wisdom at Work. In this book, he talks about his experience with working with people at Air BNB. Chip is fifty-nine years old and realized that for him to successfully mentor people at Air BNB he had to show vulnerability with the younger people he was working with. This is something that many of us who are charged with teaching or working with people … [Read more...]
Disaster Planning In The Age Of The Coronovirus
One of the challenges of putting together our video blogs is being timely with what we cover. You’ve probably noticed that over the time you’ve watched our videos our subjects mostly cover things that could have happened yesterday or ten years ago, or for that matter ten years from now. Today, I’m breaking with that practice and am going to give you some of my best thoughts on how to manage disaster planning in the age of the coronavirus, or … [Read more...]
What Is The Promise We Have With Our Customers
One of the communities that I’m involved in is the Financial Transitionists Institute. It’s also known as the Sudden Money Institute. The purpose of both is to train financial advisors on how to work with financial transitions that happen in our lives. When we work with financial transitions, we end up working on transitions in general. I think this is an important point. Financial transitions don’t live in a world by themselves and generally … [Read more...]
The Amazing Secrets of The Sale Ready Company
You may not be ready to sell your company. I hope for most of you that's true. At the same time, you want to make sure your company is always ready to be sold. In today's video I'm talking about why having a sale ready company is important and some things you can do to get your company ready. A sale ready company is a company that has enough excess cash flow that makes your company attractive to someone else as a successor owner. Watch this … [Read more...]
VALUES #3: Why Personal Responsibility Is The Crucial Value For Your Company
There’s been something about values that has been missing for me. That was until I figured out that every company that wants to be seen as one that works in the interests of its stakeholders, especially its customers and employees needs to focus on one value and have it be a core value. You may be curious about what that value is. I won’t keep you waiting. It’s the value of personal responsibility. This last video in our series on culture and … [Read more...]
VALUES #2: Implementation
Last week we talked about how to develop values you can use in your company. Oh, by the way, you should also be using those values in your life as well. This week we’re going to talk about how you implement and use the values you developed. After all, without an implementation strategy you’ve just wasted a bunch of time. There are some of the ways I think you can use values in your company to not only make your company better, but to make … [Read more...]
VALUES #1: Identifying them
Too often I read and hear people start a culture conversation with stupid sayings and items that might be on a wall but they’re never actually said out loud in the company. Instead, I think the first step in creating a business that becomes both personally and economically sustainable is to focus on values. The first step in this process is first to discover what the values of the owner or owners of the business are. I have often seen that … [Read more...]
The Difference Between Knowing Something And Then Doing Something About It
There’s a difference between knowing there is a problem and doing something about it. Too often I see business owners know there is a problem and then stick their head in the sand. This causes way more problems than you can possibly imagine. You see it’s not just ignoring the problem that causes strain and problems in your company, it’s that others see what you’re doing. Today’s video is about why you MUST do something and do something … [Read more...]
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