On this episode Josh talks with Mark Colgate, Professor of Service Excellence at the University of Victoria, Gustavson School of Business. They discuss, scientifically, of what good service is comprised. Known for his passion for excellent customer service and his innovative teaching style, he brings a coaching approach that blends the science of service with the frontline delivery of sales and service in a professional way. His teaching … [Read more...]
188 – Radical Outcomes: How to Create Extraordinary Teams That Get Tangible Results – Juliana Stancampiano
On this episode Josh speaks with Juliana Stancampiano, author of "Radical Outcomes: How to Create Extraordinary Teams That Get Tangible Results". They discuss what she means by "radical outcomes" and how you can apply these principles to your business. Juliana Stancampiano, author of RADICAL OUTCOMES, is an entrepreneur and the CEO of Oxygen. For more than fifteen years, she has worked with Fortune 500 companies, both in them and for them. Her … [Read more...]
187 – How To Simplify A Business Process – Les Dossey
On this episode Josh speaks with Les Dossey, Founder and President of Entre Coach. They talk about simplification in the business process, particularly around team members and rolls. Les Dossey is a lifelong entrepreneur with many battle scars. His life and career is riddled with wins and losses and volumes of learning. A string of personal tragedies including the loss of his first son led to a personal collapse in 1998. Out of necessity, … [Read more...]
186 – How To Do Niche Automation Marketing – Brian Stroka
On this episode Josh speaks with Brian Stroka, President of SEK Business Solutions. They talk about niche automation marketing and using automation to target leads and generate sales. Brian enjoys helping honest and hard-working businesses expand their market share through the same simple and effective strategies that have led to the successes that he has had in both online & offline business ventures. With over a decade of experience … [Read more...]
185 – How To Create Word Of Mouth Referrals For Lifelong Customers – Matt Ward
On this episode Josh speaks with Matt Ward an expert and speaker on Word of Mouth referrals. Matt is passionate about helping employees, managers, and business owners move their business and personal life to the next level through word of mouth referrals. He has experienced all the same challenges that most employees and business owners face. These failures have helped Matt craft a message that resonates with the audience to leave them with … [Read more...]
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