These policies will aid users determine how The Patrick Group, Inc. fulfills orders and payments made by credit card via the payment processor Stripe.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person on this website and compliant to the Company’s terms and conditions, either therein or in a separate written contract. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing laws of the State of Vermont. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Fulfillment Policy

At The Patrick Group, Inc, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and also understand the requirements for the refund. Our services are billed in U.S. Dollars.

Delivery Policy

At The Patrick Group, Inc, we sell consulting services. We deliver our services to clients via electronic and telephonic means pursuant to our client’s requests.

Refunds

We may offer returns in the following conditions:

• If the service has not been performed at all during the term of our contract.

Exceptions

Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:

• You received what you ordered, but simply changed your mind about the service.

• You were aware or notified of the problems with the service before making the purchase.

• You did not like your purchase or realized you had no use of it.

• You received the service/product and failed to make a report within 7 days from the date of the receipt

Return Policy

At the Patrick Group, inc, we sell consulting services. No returns can be made but in some circumstances we offer refunds. Our refund policy has been explained above.

Cancellation Policy

The following are to note:

• Once a contract with The Patrick Group, Inc. has been signed, cancellations are not permitted

Project Abandonment

If after repeated attempts by The Patrick Group to begin service, continue service, or finalize the delivery of the Services, Client fails to participate, or becomes otherwise unresponsive to the Patrick Group, Inc.’s requests and such continues for a period of thirty (30) days, the project will, at the option of The Patrick Group, Inc, be abandoned, whereupon The Patrick Group, Inc. may reduce any refund for the Services to the Client to zero, and Client hereby provides its agreement to such forfeiture of any amounts of the Fees that have been paid by the Client for the Services as purchased or as described in the original Work Order, wherever applicable.

Administrative Fee

The following are to note:

• All refunds are subject to 5% Administrative Fees.

How to make a complaint

If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must send an email to jpatrick@sustainablebusiness.co stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.

Contact Us & Customer Service Contact Details

For enquiries or comments regarding this Policy, customers may email jpatrick@sustainblebusiness.co telephone 802-238-0821, or by regular mail at 129 Raven Hill Road, Hinesburg, VT 05461