No one likes to make mistakes. I would bet the last thing in the world you want to do is make a mistake. At the same time I’ll also bet that you make mistakes. In fact, I would say you probably make mistakes on a fairly regular basis. Today’s video is all about the secrets of mistakes and why they might be the best customer retention tool you’ll ever get. Transcript You know, no one likes to make mistakes, and I would bet the … [Read more...]