“I told you.” How many times have you said or heard that statement?
One of my mantras is don’t listen to what people say, watch what they do. And, this is something I want you to do. You see, no one listens to what you say, and you shouldn’t do this with others. You should watch what they do.
Actions are more powerful than anything that comes out of your mouth.
I’ve learned lots of lessons over my life. One of the very most important is the one of consistency. If I say one thing and do another, the amount of pain that will cause me is intense. And the same is right for you. The more you’re consistent with what you say, the more natural your job as a leader becomes.
One of my favorite sayings is, “under promise and over deliver.” If you and your company do that you’ll find that you have loyal customers for a very long time. The truth is, you need to make sure the value your company provides is high.
Here’s what I want you to do. I want you to put in writing all of the ways you over deliver and all of the ways you underperform. Then, I want you to focus on the ways you over deliver to make those things stronger and assign someone in your company to work on the stuff you under deliver on and fix those issues.
Why is focusing on over-delivery more important?
That’s a good question. The answer is really pretty simple.
It’s easier to focus on what you do well and make that world class. If you have things in your company that you under deliver on, it’s likely something your not going to be very good at and you want to get this up to acceptable. Acceptable is something your staff can handle.
And, if you don’t have staff, you’ll just have to do both yourself.
Do you over-deliver with your employees?
One of my core beliefs and I hope it’s yours as well is employees are not going to treat customers or do their work any better than the way your employees are treated. The way you treat your employees means that your employees also don’t listen to what you say. They watch what you do.
If you say, “our employees are our most important asset” and then treat your employees poorly, you have no legitimacy with your employees. In fact, you might find that your employees will sabotage your company in ways that cause you lots of pain.
You need to know if you walk your talk or not is when you need to tell yourself the truth about how you interact with others in your company.
Your suppliers will watch your actions.
Do you pay your bills on time? Do you follow through on the commitments you make with your suppliers?
These are things you need to focus your attention. Your suppliers can be your best allies or just a real pain. Often, the difference is the way you treat them.
I remember a time when I needed lots of help from my suppliers. I think the only reason they came to my assistance was that I told them the truth about the situation we had. Telling the truth ended up saving my company.
Don’t be like me.
The first five years I was in business, I was probably as bad a boss as you could have found. I talked a good game, but my actions were awful. I would scream at someone every day, and as a result, my employees not only hid from me, they also buried any mistakes they made.
My actions caused me to have the problems I had with my suppliers and had I been consistent with what I said and what I did, I would have probably known about my payments being late and would have been able to take actions much sooner in my life.
Here are some things I would like you to do:
- Write down all of the promises and statements you’ve made to your employees, your customers, and your suppliers.Put a plus next to all of the statements that are true.2.
- Put a negative next to all the statements that aren’t true.3.
- Put strategies together about how you can focus on the statements that are true.
- If the statements that are not true involve your behavior, make sure you fix them.
- If others in your company can correct the statements that aren’t true, delegate them and make sure you follow through to ensure they get fixed.
So, what about you? Why don’t you let me know what you’ve found in the comments below.